Provider Resources



Tools and Software


Password Requirements for WPS Community Manager, Gateway Express, and MFT

To meet WPS corporate and federal security mandates, the following password policies are in place:

  • Passwords expire every 60 days.
  • All passwords must be at least 9 characters.
  • All passwords must contain at least one UPPERCASE letter.
  • All passwords must contain at least one lowercase letter.
  • All passwords must contain at least one number.
  • All passwords must contain at least one special character (,!@#$%^&*()_+|~-=\`{}[]:";'<>?,./).
  • You must change your password before it expires.
  • Passwords cannot be changed more than one time within a 24-hour period.
  • 24 passwords are "remembered" and cannot be reused until 24 others have been utilized.
  • Account is locked after 3 unsuccessful login attempts within 60 minutes. The account will remain locked for 180 minutes.

Password Requirements for the EDI Bulletin Board System and Medicare EDI Gateway

To meet WPS corporate and federal security mandates, the following password policies are in place:

  • Minimum password length will now be 9 characters.
  • Passwords must include one special character. Special characters are characters appearing on your keyboard that are neither alpha nor numeric.
  • Passwords may not include dictionary words, names, or user IDs.
  • A minimum of 4 password characters must be changed whenever passwords are changed.
  • Account is locked after 3 unsuccessful login attempts within 60 minutes. The account will remain locked for 180 minutes.
WPS Community Manager allows your office to self-register for EDI and self-manage your account details. Once registered, you have the ability to assign additional users from your company, add or change contact names and email addresses, and reset passwords. Your account also allows you to determine which transactions you'll be submitting and/or receiving, and for which WPS lines of business.

WPS Gateway Express allows your office to transmit and receive EDI data over a secure connection. WPS Gateway Express allows you to view your EDI transaction history, including which claim files you’ve previously submitted and which electronic remittance files you’ve previously received.

The WPS Health Solutions Managed File Transfer (MFT) product is a web-based application that will be used for uploading agreements and required legal documents, such as an EDI Enrollment Agreement, to WPS Health Solutions.

EDI Bulletin Board System

WPS is currently using the EDI Bulletin Board System (BBS) to receive your electronic claims using asynchronous telecommunications. The BBS also allows you to receive reports from WPS, view messages on various BBS forums, send email to WPS Electronic Data Services staff, and download documents pertaining to Electronic Data Interchange (EDI).

WPS EDI BBS phone numbers
1-608-287-1581
Phone lines are available 24 hours per day - 7 days per week.

Connecting to the WPS EDI Bulletin Board System (BBS) requires submitters to use a dial up modem and Telecommunications software. Various types of Telecommunications software can be found on the internet.

Complete BBS Instructions

Secure-EDI (MOVEit DMZ)

The WPS Secure EDI Website, also referred to as MOVEit DMZ software, allows for secure transfer of information for EDI trading partners (WPS Health Insurance, WPS Military and Veterans Health, and Arise Health Plan) via a Network Service Vendor (NSV) directly to WPS. A web browser-based interface provides our customers with an easy-to-use, graphical interface to assist in the upload and download of files. For users who would like to script their file transfers, an SSH FTP client will be required. An SSH Client is NOT provided or recommended by WPS. WPS does not provide technical support to SSH FTP users. Read the WPS Secure-EDI user guide for more information.

Medicare EDI Gateway

The Medicare EDI Gateway allows for secure transfer of information for WPS Government Health Administrators trading partners via a Network Service Vendor (NSV) or over the secure AGNS network directly to WPS. A web browser-based interface provides our customers with an easy-to-use, graphical interface to assist in the upload and download of files. For users who would like to script their file transfers, an SSH FTP client will be required. An SSH Client is NOT provided or recommended by WPS. WPS does not provide technical support to SSH FTP users.

PC-Ace Pro32

PC-Ace Pro32 is a standalone software package that creates a patient database and allows your office to electronically submit most WPSHI, J5 National Part A, MAC J5, MAC J8 and TRICARE claims electronically.

   

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