Customer Resources

Accessing Your Account Information Assistance


Registering Online

Active customers and eligible dependents (eligible dependents are usually dependents over 18 years old).

Your user ID must be at least six characters, and no more than 20. Spaces cannot be used.

Your password must be:

  • At least nine characters long (no more than 20), and must contain at least
  • One letter
  • One number
  • One of the following special characters:
    (pound signs (#), dollar signs ($), percent signs (%), ampersands (&), underscores (_), or dashes (-)).

It may help you remember your password if you think of the numerical and special characters as letter symbols, or use a short sentence as the password.

Example: MyPa$$w0rd.
(Do not use this specific example). This example uses 10 characters, has lowercase and uppercase letters, includes two special characters (two dollar signs) and a number (zero).

  • Full name
  • Customer (or Subscriber) number
  • Date of birth

When you are registering, review the registration form to make sure your name and date of birth are correct. If this is not the issue, it could be your effective date.

If your effective date has not yet occurred, you will need to wait until your effective date before you can be considered an active customer, and able to register for online access.

If none of the above apply, please contact Customer Service (via email) or by phone: 888-915-5477, 7:30 a.m.–5:00 p.m. CT (M-F).

When you call, please be at your computer with the WPS site on screen.

   

Logging-in

You will have had to register to set up your user ID and login for access to your Customer account. If this is the case, and you are still experiencing problems, please contact Customer Service (via email) or by phone: 888-915-5477, 7:30 a.m.–5:00 p.m. CT (M-F).

When you call, please be at your computer with the WPS site on screen.

A temporary password will be sent to you via email. If no email address is listed we will send your password to your mailing address on file. Visit the forgot password page to request your password.

Please call 888-915-5477 for assistance, 7:30 a.m.–5:00 p.m. CT (M-F).

  • Full name
  • Customer (or Subscriber) number
  • Date of birth
  • User ID

   

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