Customer Resources

Eligibility and Benefit Questions


At this time, only Subscribers can access their online Member Guide. After you log in to the Customer portal, navigate to Documents > Search your Documents. Select the Document Type of Member Guide/Benefit Booklet from the drop-down listing and change the From date to a date before your effective date and click Search.

We display the most current eligibility data on file. Just log in to your Customer account, select Benefit & Claim Information, and then select the Plan Benefits link. The policy effective date is located under the Benefits section of the page.

It could be that you have a future effective date. You will need to enter that date (or a later date) when using your online account tools.

The drug benefit will display as Not Applicable (N/A) because it is covered under your medical benefit.

Please contact our Customer Service line to resolve your questions on benefit information. Toll-free: 800-223-6048. Monday-Friday, 7:30 a.m.-5 p.m. (CT).

   

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